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Frequently Asked Questions
To help assist you better, please read through our Frequently Asked Questions regarding your purchase, or your shopping experience to our site. It may save you some time to answer some of your questions before contacting us.
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- What payment alternatives or methods do you accept?
- Do you ship outside United States and Canada?
- How do I keep track of my order?
- Do I pay for shipping/handling fee?
- What methods of shipping do you have?
- The item I received is broken or damaged, what should I do?
- Can I return the items if not satisfied?
- If the item I purchased is out of stock, will I get a different offer or a refund?
- Under what currency are the items being sold in your site?
- Do you charge tax to all your buyers?
- Why do you also accept PayPal?
- What is the minimum order for items?
1. What payment alternatives or methods do you accept?
We accept all major credit cards including Visa, Mastercard, Amex, Discover via InternetSecure Credit Card Processing System. We also accept PayPal (optional). We also accept money orders and certified cheques (no personal cheques please) for telephone orders or mail orders.
NOTE: For telephone orders, payments must be received and verified first before items are shipped. We will not accept bounced or invalid cheques. Please make cheques payable to:
Jon's Collectibles
103-25 Sunrise Ave.
Toronto, Ontario
M4A 2S2
Canada
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2. Do you ship outside United States and Canada?
We currently do not ship outside Canada and United States. So if you are outside North America, we appologize for this inconvenience. Due to high shipping rates outside North America, we can only ship within Canada and United States.
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3. How do I keep track of my order?
Once we receive your order, we will ship your item via UPS or DHL (Rush Only) if you are from the United States or Canada Post if you are from Canada. We will e-mail you the tracking number of your shipping once we ship the item.
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4. Do I pay for shipping/handling fee?
You will be charged an extra shipping fee, depending on the area where you live. Because UPS, DHL and Canada Post charge different fees in different areas, there will be different rates based on different states or provinces in North America.
Make sure you enter the proper ZIP/Postal Code for the item that needs to be shipped before making full payment.
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5. What methods of shipping do you have?
Our shipping methods are UPS and Canada Post ground shipping only. For rush delivery, we offer DHL Air delivery and are a bit higher shipping rates.
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6. The item I received is broken or damaged, what should I do?
If the item you received is damaged, please contact us right away within 15 days and return the item to us. You will be responsible to pay for the shipping of the item to be returned. When returning the item, please put your Order # and
the item name you are returning. Once we receive the broken item, we will either issue you a refund or replace the item free of charge, depending on your choice. Please return the item to:
Jon's Collectibles
RMA Department
103-25 Sunrise Ave.
North York, ON
M4A 2S2
Canada
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7. Can I return the items if not satisfied?
You have the option of returning the items within 15 days after receiving it. The item must be in good condition and saleable. After checking the condition of the item, we will refund the money back.
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8. If the item I purchased is out of stock, will I get a different offer or a refund?
If at anytime you ordered the item and is out of stock or not available, we will contact you and refund your money back. Or we can offer you an item similar to what you purchased.
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9. Under what currency are the items being sold in your site?
All items are priced in U.S. and Canadian Currency. There is a separate checkout counter for U.S. and Canadian buyers.
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10. Do you charge tax to all your buyers?
Because we are a Canadian retail located in Ontario, we do charge tax to all our Canadian buyers a 6% GST. If the buyer is outside Canada, they are excluded from paying taxes.
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11. Why do you also accept PayPal?
PayPal also has a lot of benefits and is FREE for buyers and is widely used by more than 50 million people over the internet as an optional payment. Other benefits also include the following reasons:
- Fraud protection. PayPal offers proven fraud protection and risk management with industry-leading fraud detection tools and techniques. Learn More.
- Data Security and Encryption. The security of your information, transactions, and money is the core of our business and is the top priority at PayPal. Learn More.
- Easy to use. PayPal is very easy to use. In fact, you can signup when you make your first purchase or you can signup in advance.
- Widely accepted. PayPal has over 45 million account members worldwide and still growing.
- Is Free. PayPal is absolutely FREE for consumers.
For PayPal Customer Service, please call 402-935-2050 or 1-888-221-1161.
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12. What is the minimum order for items?
The minimum orders are indicated at the item details when you click a particular item. There is a minimum Total Order of $150.00 for orders to be processed.
PayPal Buyers Note:
Please note that there is a limit of $2000.00 for non-verified buyers paying through PayPal. If you need to purchase more than $2000.00 worth of items, please make sure that your PayPal account is Verified, otherwise, payments more than $2000 will not be accepted. If you wish to make other payment arrangements, please refer to FAQ #1.
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